Dealer Policy

With more than 5 years in the market, CoCo has continuously developed to become the leading supplier of materials, supplies, and accessories for the wooden furniture, sofa, and automobile industry in Vietnam. CoCo always aims for the spirit of cooperation, bringing the best benefits to partners.

In order to expand the market and bring quality products to customers, COCO develops a dealer system and supports dealers based on the following transparent principles:

I. Principles of sustainable cooperation

- CoCo shares opportunities, shares business benefits and accompanies Agents long-term and sustainably.

- Care and support Agents to improve business efficiency

- Protect customers for Agents, ensure fairness across the entire distribution system.

- Work with Agents to expand the market and distribution channels of the Agent, bringing high quality products, safe for consumers' health at reasonable prices.

II. Price and discount policy for agents

- CoCo sends a product quotation including retail price and discount % to the Agent. The retail price in the quotation and on the website is the price excluding VAT.

- After 6 months, the company will base on the sales, scale, and capacity of the Agent to have a separate discount level for that Agent.

- The company commits to providing products to Agents at the correct price specified in the quotation.

- CoCo will regularly review and have better incentive policies for regular import agents.

III. Contracts & Debts

- After both parties sign the contract, the Agent will pay 100% of the order value before delivery.

- Based on cooperation results and payment history, Agents will enjoy better incentives on credit and debt policies.

IV. Agent support

Marketing Support:

- Agents are supported with catalogs, leather sample books, product introduction leaflets, product images, and sample products so that Agents can post them on the website and give them to their customers for free trials.

- Agent information will be updated on CoCo's website and fanpage.

- Agents are updated with information about prices, goods, products, policies, marketing programs, and sales promotion documents.

- The company will support product display (shelves, signs, banners, standees...) for each specific case, please contact us for more details.

- CoCo will introduce customers near the Agent's area to purchase products.

- Agents are trained in professional sales knowledge.

- When participating in bidding and projects, CoCo will advise and support on solutions, techniques, and sample products if requested by the Agent.

Product support:

- Within 10 days from the date of receipt of the goods, the Agent will be able to exchange the new product if the product is determined to be a manufacturer's defect. In case there are no more products to exchange, CoCo will support the Agent to the maximum to resolve the problem in the best way.

- The company supports delivery to the Dealer's Customers, and is responsible for the quality of goods transported from the Dealer's warehouse to the Dealer's delivery point.

- CoCo supports product warranty policy for Dealer's customers. When Dealer's customers have problems with products and request warranty or return, CoCo will be responsible for sending specialized personnel to warranty or return products to Dealer.

V. Requirements for Agents

- Agents proactively build sales networks, develop markets, and provide their products in healthy forms and activities, demonstrating professionalism.

- Agents expanding branches at new locations will receive maximum support from CoCo. Agents will develop their own development plans and notify CoCo of the locations they want to develop to be protected throughout the system to avoid unfair competition between Agents.

- Proactively plan business, customer development, and bring products to consumers in the area you are in charge of.

- Within 3-6 months after the Agent registers a new development area but has not yet started selling, CoCo will transfer that area to the next registered Agent.

- Support and cooperate with CoCo when there are promotional and advertising programs taking place at the Agent's business location.

- If you are an exclusive distributor, do not sell similar products of other brands or products of unknown origin.

- The price that the Agent sells to customers is guaranteed to be equivalent to CoCo's suggested retail price, not dumping.

Individuals or companies interested in cooperating with CoCo, please contact COCO for more details and specific advice:

Dealer support hotline: 0912.280.269