Information security policy

1/ Purpose and scope of information collection:

Collecting information through the website coco.net.vn will help us:

- Support customers when purchasing products.
- Answer customer questions.
- Conduct customer surveys, grasp customers' wishes and desires to improve services.
- Carry out promotional activities related to CoCo's products and services .

We always inform customers about the specific purpose if we need to collect customers' personal information on the website coco.net.vn and all information must be voluntarily provided by customers.

When necessary, we may use this information to contact customers directly in the form of: sending open letters, orders, emails, thank you letters, technical and security information.

2/ Scope of information use:

The personal information collected is only used within the company. The company may disclose personal information collected from customers to other parties such as our agents, product receiving and delivery services, in order to send products to customers as soon as possible according to the order information.

3/ Information storage time:

The company will store personal information provided by customers on our internal systems, during the process of customers creating orders or when customers request to cancel the information provided during the process of creating orders.

We store information for 30 days for orders you have placed on the website coco.net.vn. For personal information, we only delete this data if the customer requests it.

4/ Address of the unit collecting and managing personal information:

METROPOLE HANOI FURNITURE COMPANY LIMITED

Address: Team 9, Duc Thu Village, Le Thanh Commune, My Duc District, Hanoi City

Phone: 0912.280.269

Email: cskh@coco.net.vn

5/ Means and tools for users to access and edit their personal data:

You provide personal information by filling out our order form (including: full name, phone number, address, and order information), so only we can see and process this information.

When Customers want to edit their personal information, please contact the company's customer service department at: 02422.168.333 - 0912.280.269

6/ Commitment to protect customer's personal information:

We are committed to ensuring the security of your information when you register personal information with our company.

We are committed to not exchanging or selling customer information for commercial purposes. We are committed to complying with the company's privacy policy when sharing and using customer information. We are committed to making you feel confident and satisfied about the security of your personal information when participating in and using our company's services.

To best secure customer information, we recommend that you limit account access by automatic login, pay attention to password backup mode and ensure to log out of your account when using a shared computer to log in to your account on our website. We will not be responsible if your personal information is leaked for the above reasons.

Best regards!